Tracking Your Order

To track your order, please enter your Order Number and Email/Phone, or you can enter the Tracking Number we sent to you via email.

FAQs

Question 1: When will I receive my tracking number?

Answer: The tracking number will typically be sent to your email within 2-5 business days after you successfully place your order.

Question 2: What should I do if my tracking number is not working?

Answer: If you encounter issues with your tracking number, please contact us via email at info@walkingpaw.com or use our Live Chat. Note that it may take 1-2 business days for the tracking information to update on the system after you receive the tracking number.

Question 3: Can I change my shipping address after receiving the tracking number?

Answer: Unfortunately, you cannot change the shipping address once the tracking number has been issued because the order has already been shipped. We recommend making any address changes within 1-2 business days after placing your order.

Question 4: Where can I check my tracking information?

Answer: You can check your tracking information here on our website or directly on the carrier’s homepage.

Contact Us

During the order tracking process, various issues may arise. If you encounter any problems, you can reach us through the following methods:

Thank you for shopping with Walkingpaw. We are here to assist you with any concerns regarding your order.