Frequently Asked Questions (FAQs)
Welcome to our FAQs page! Below are the frequently asked questions we often receive from customers. If you don’t find the answer to your question here, please feel free to contact us. We’re always happy to assist you!
Ordering and Payment
- How can I place an order?
- To place an order, simply select the product you wish to purchase and add it to your cart. You will then be directed to the checkout page to enter your shipping and payment information.
- What payment methods do you accept?
- We accept payment via credit/debit card and PayPal.
- How can I check the status of my order?
- You can check the status of your order by logging into your account and accessing the “Orders” section.
Shipping and Delivery
- Where do you ship to?
- We ship to most countries worldwide. Please check our Shipping Information page for detailed information here.
- How do you calculate shipping fees?
- Shipping fees are calculated based on your shipping address and the shipping method you choose. You can view specific shipping fees during checkout or refer to them here.
- How long will it take for me to receive my order?
- The delivery time depends on your shipping address and the shipping method you choose. You can find more information here.
Returns
- Can I return a product?
- We accept returns within 14 days from the date of purchase. For more detailed information about our return policy, please see our Refund and Return Policy page here.
Support and Contact
- How can I contact your customer service?
- You can contact our customer service by filling out the contact form on the contact us page or by directly emailing us.
- Do you offer 24/7 support?
- We provide customer support during regular business hours (Monday – Friday 08:00 am – 05:00 pm GMT+7). However, you can email us anytime, and we will respond as soon as possible.
Other Questions
If you have any other questions or need assistance, please don’t hesitate to contact us. We’re always ready to help!